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Business & Management
Intermediate

Hotel Concierge & Hospitality Executive (CHA/CHS) Program

Graduates will be prepared to pass the CHS and CHA exams while possessing the technical knowledge to manage luxury guest relations, travel consortia, and hotel

Hotel Concierge & Hospitality Executive (CHA/CHS) Program. This program is designed for aspiring and current hospitality professionals seeking to master luxury concierge services and achieve executive-level certification through AHLEI standards. Graduates will be prepared to pass the CHS and CHA exams while possessing the technical knowledge to manage luxury guest relations, travel consortia, and hotel operations. This course is independent preparation and is not affiliated with or endorsed by the American Hotel & Lodging Educational Institute (AHLEI); check the official site for current test formats and dates. Every lesson includes tutor notes, a practical lab, worked exercises and a 12-question quiz you must pass at 80%, followed by a pooled final exam and free and paid practice tests.

80h Certificate available

Curriculum

One complete track with its own final exam and certificate.

10 modules mapped to the official examination areas, from foundations to final mocks.

AHLEI Certification Framework and Exam Strategy. Practice activity: Create a personalized study matrix mapping AHLEI domains to current professional experience gaps..

  • 1.1 CHS vs. CHA: Requirements and Blueprint Analysis Lab90 min
  • 1.2 Exam Scoring Criteria and Time Management Strategies Lab90 min
  • 1.3 Deep Dive into AHLEI Competency Domains Lab90 min
  • 1.4 Official Resources: Navigating https://www.ahlei.org Lab90 min
  • 1.5 Developing a 90-Day Integrated Study Plan Lab90 min

Careers this prepares you for

    How you study

    Every lesson pairs an in-depth video with written notes, key takeaways, a hands-on lab, exercises and a quiz. Work at your own pace, then sit the final examination for your Erudex certificate.