Privacy Policy

Erudex provides online courses, practice tests, examinations and certificates. This policy explains what personal information we collect when you use the service, why we collect it, how long we keep it, and the choices you have.

We collect only what we need to run your account and deliver your learning:

• Account details: name, email address, account type, and password credentials held by our authentication provider.
• Learning records: courses you enrol in, lessons completed, quiz and examination scores, practice-test attempts, and certificates issued.
• Purchases: the items you buy, amounts, and payment status. Card details are entered on our payment provider's secure page and are never stored by us.
• Job applications: the name, email, phone number, certifications, links, cover note and resume you choose to submit.
• Messages: contact-form submissions and live tuition requests.
• Technical data: pages viewed, course view counts, device and browser information, and security logs.

We use your information to give you access to the courses you are entitled to, record progress, issue and verify certificates, take payment, answer your messages, pass job applications to the relevant hiring manager, keep the service secure, and improve the courses.

We do not sell your personal information, and we do not use your coursework to train machine-learning models for third parties.

Where the law requires a legal basis, we rely on performance of our contract with you (providing the course you bought), our legitimate interests (securing and improving the service), your consent (optional messages you choose to send us), and compliance with legal obligations such as accounting and tax records.

We share personal information only with service providers who help us run Erudex, and only as far as needed:

• Our cloud hosting, database and authentication provider, which stores your account and learning records.
• Our payment provider, which processes card payments and holds the payment record.
• Video and email delivery providers used to serve lessons and send account or support email.
• Hiring managers for the specific opening you apply to, when you submit a job application.
• Authorities or advisers where we are legally required to disclose information.

If your employer or institution bought your seat, its administrators can see the courses licensed to your organisation, your membership of it, and certificates you earn on those licensed courses. They cannot see your password, your payment details, or activity outside the organisation's courses.

Account and learning records are kept while your account is open, so your progress and certificates remain available and verifiable. Certificate records are retained after that so an employer can still verify a certificate you earned. Payment and tax records are kept for the period the law requires. Job applications and resumes are kept while the opening is being filled and for a reasonable period afterwards, then deleted.

Data is encrypted in transit, access to administrative tools is restricted to authorised staff, and resumes are stored in private storage reachable only through short-lived links. No system is perfectly secure, so please use a strong, unique password and tell us promptly if you suspect a problem with your account.

You can ask us for a copy of the information we hold about you, correct it, delete your account, object to a particular use, or ask us to restrict processing. Email courses@erudexonline.com and we will respond within a reasonable period. Deleting your account removes your learning records; certificate verification records may be retained so that certificates already issued can still be checked.

Depending on where you live, you may also have the right to complain to your local data-protection authority.

We use cookies and browser storage to keep you signed in, remember your preferences, count course views once per browsing session, and keep the service secure. You can clear or block them in your browser, but sign-in will not work without the cookies needed to hold your session.

The service is intended for adults and for students old enough to hold an account under the law of their country, or who have a parent or guardian's consent. We do not knowingly collect information from young children; if you believe we have, contact us and we will delete it.

Our providers may process data in countries other than your own, with appropriate safeguards in place. If we change this policy, the revised version will appear here with a new date; material changes will be highlighted on the site.

For any privacy question or request, email courses@erudexonline.com or use the contact page.