Business & Management
Beginner
Enterprise Applications: Salesforce, SAP and ServiceNow
The business platforms that run large organisations — and the consulting careers around them.
A professional course in enterprise application platforms: ERP and CRM fundamentals, business process mapping, Salesforce administration, SAP modules, ServiceNow IT service management, Microsoft Dynamics 365, integration, data migration, reporting, and platform consulting practice.
100h 2 certificates available
SalesforceSAPServiceNowERPCRM
Curriculum
Two complete tracks. Study either or both — each has its own exam and certificate.
Eight modules covering ERP and CRM concepts plus hands-on configuration in free Salesforce, ServiceNow and Dynamics developer environments.
Why big organisations buy platforms.
- ERP, CRM, ITSM, HCM and SCM Explained Lab45 min
- Buy versus Build and the Platform Economy Lab40 min
- Business Processes, Master Data and Records Lab40 min
- Cloud, Multi-Tenancy and Licensing Models Lab40 min
Careers this prepares you for
- Salesforce Administrator
- SAP Functional Consultant
- ServiceNow Administrator
- Business Analyst
- ERP Implementation Consultant
How you study
Every lesson pairs an in-depth video with written notes, key takeaways, a hands-on lab, exercises and a quiz. Work at your own pace, then sit the final examination for your Erudex certificate.