Business & Management
Beginner
Enterprise Applications: Salesforce, SAP and ServiceNow
The business platforms that run large organisations — and the consulting careers around them.
A professional course in enterprise application platforms: ERP and CRM fundamentals, business process mapping, Salesforce administration, SAP modules, ServiceNow IT service management, Microsoft Dynamics 365, integration, data migration, reporting, and platform consulting practice.
100h Certificate available
SalesforceSAPServiceNowERPCRM
Curriculum
One complete track with its own final exam and certificate.
Eight modules covering ERP and CRM concepts plus hands-on configuration in free Salesforce, ServiceNow and Dynamics developer environments.
Why big organisations buy platforms.
- ERP, CRM, ITSM, HCM and SCM Explained Lab45 min
- Buy versus Build and the Platform Economy Lab40 min
- Business Processes, Master Data and Records Lab40 min
- Cloud, Multi-Tenancy and Licensing Models Lab40 min
Careers this prepares you for
- Salesforce Administrator
- SAP Functional Consultant
- ServiceNow Administrator
- Business Analyst
- ERP Implementation Consultant
How you study
Every lesson pairs an in-depth video with written notes, key takeaways, a hands-on lab, exercises and a quiz. Work at your own pace, then sit the final examination for your Erudex certificate.