ITIL 4 Foundation
ITIL 4 Foundation: practical lessons, hands-on labs, quizzes, free and paid practice tests and a final exam.
Professional ITIL 4 Foundation course covering: Key concepts of service management and value; The four dimensions of service management; The ITIL service value system; Guiding principles; Governance, continual improvement and the service value chain; General management practices; Service management practices: incident, problem, change, request, service desk; Technical practices and ITIL 4 Foundation exam prep. Practical lessons, hands-on labs, exercises, quizzes and a final exam. Prepares you to study for PeopleCert ITIL 4 Foundation; Erudex is independent and not affiliated with the exam provider. Includes lesson videos from professional YouTube instructors, practical exercises and an 80% pass mark on quizzes and the final exam.
Curriculum
One complete track with its own final exam and certificate.
Professional ITIL 4 Foundation course covering: Key concepts of service management and value; The four dimensions of service management; The ITIL service value system; Guiding principles; Governance, continual improvement and the service value chain; General management practices; Service management practices: incident, problem, change, request, service desk; Technical practices and ITIL 4 Foundation exam prep. Practical lessons, hands-on labs, exercises, quizzes and a final exam. Prepares you to study for PeopleCert ITIL 4 Foundation; Erudex is independent and not affiliated with the exam provider.
Key concepts of service management and value
- Introduction to Service Management, Value, and Value Co-Creation Lab60 min
- Stakeholders in Service Management: Providers, Consumers, and Others Lab60 min
- Products, Services, Service Offerings, and Service Relationships Lab60 min
- Value Realization: Outcomes, Costs, Risks, Utility, and Warranty Lab60 min